driveLY

Problem and context

Learner drivers and their parents find instructors through word-of-mouth or generic directories that reveal little about price, fit, or availability. On the other side, instructors lose clients during slow messaging windows. Scheduling takes days, prices vary invisibly, and nobody can verify credentials before the first lesson.

Role, timeline, tools

Independent UX/UI and logo designer. A month and a half. Figma for design, Canva for boards, Photoshop and Illustrator for the logo and assets.

Process

Interviewed instructors and learner families on both sides of the booking — one Pomona instructor losing clients to unanswered messages, a West Covina teen and parent who paid wildly different prices for similar lessons. I mapped both sides' frustrations and designed a five-step booking flow, from search and filters to a real-time calendar and checkout.

Key decisions

Allowed one filled button per screen to remove decision fatigue at the moment of action. Used a live calendar that reserves slots for 10 minutes during checkout, killing the asynchronous back-and-forth that cost instructors clients. Put price, lesson count, ratings, and languages directly on profile cards so decisions need no calls.

Result

A two-sided marketplace where booking happens in five steps with zero abandoned stages: search, filter, review, reserve, pay. Trust-first profiles with credentials and reviews, language filtering, and multiple payment options replace the word-of-mouth guesswork entirely.

Next step

Test the flow with learner families and expand payment options.